Contact and FAQ

Illustration of a child with a felt toy
Orders and returns

If you have any questions about Atelier Petites Formes, an unusual project, a special request, wool felt toys, our products or your order, please write to us using the contact form below.

Retailers

We're always looking for new outlets! If you have a shop and would like to offer our products, please tell us about your concept, your address, the brands you sell and the link to your website or social networks, by writing to us at this address: manon@atelierpetitesformes.com

Press and collaborations

We're always delighted to forge new partnerships with the press or influencers! Don't hesitate to send us your requests and proposals to this address: contact@atelierpetitesformes.com

Horse and foal, wool felt toys

Frequently Asked Questions

The average preparation and dispatch time for an order is 3 to 5 days. Each wool felt toy is made to order by me.

Atelier Petites Formes wool felt toys cannot be returned or exchanged after the legal 14-day cooling-off period. These are toys for babies and children, so for reasons of hygiene it is not possible to extend this period.

Atelier Petites Formes items are shipped worldwide.

The toys are sewn, embroidered and felted by hand. The seams are strong thanks to the high quality of the thick woollen felt and the hand stitch used, known as "festoon stitch".

Atelier Petites Formes pure wool felt toys are not machine washable.

Wool is naturally anti-parasitic and anti-fungal. Atelier Petites Formes toys do not require any special cleaning except in case of great necessity. here

No, the wool in Atelier Petites Formes toys does not sting. Felt toys have a soft feel because the wool used is merino wool.

Your baby will have a reflex to put in mouth This is normal, and Atelier Petites Formes felt toys are no exception. However, wool is not a pleasant material to chew, and the toy won't get chewed or sucked.

In terms of safety: everything is made of wool and the wool fibres are non-toxic if they come loose from the fabric. Then the seams are strong and the natural wool padding is well protected inside.
The quality of the felting, the harmlessness of the material (wool felt toys certified Oeko-Tex 100 and complying with European toy standards EN-71) and the quality of the stitching make the figurine solid and safe.