PREAMBLE
This site is operated by ATELIER PETITES FORMES.
The present general conditions of sale apply to all orders placed with L'ATELIER PETITES FORMES for all articles and services offered on the site atelierpetitesformes.com by non-trading individuals. Consequently, the fact that any person orders a product offered for sale on the website of L'ATELIER PETITES FORMES implies full and complete acceptance of these general conditions of sale, which the customer acknowledges having read prior to ordering.
ATELIER PETITES FORMES reserves the right to modify at any time the present general sales conditions. Nevertheless, the General Terms and Conditions of Sale applicable to the order placed by a Customer on the atelierpetitesformes.com website are those accepted by the Customer at the time of placing the order.
ARTICLE 1: COMPLETENESS
These General Conditions express the entirety of the obligations of the parties. In this sense, the Customer is deemed to accept without reservation all of the provisions set out in these general conditions of sale. ATELIER PETITES FORMES undertakes to respect its role as a retailer within the framework of the said conditions.
ARTICLE 2: PURPOSE
The purpose of these general conditions of sale is to define the rights and obligations of the parties in the context of a distance selling of goods and services offered by L'ATELIER PETITES FORMES via its website atelierpetitesformes.com.
ARTICLE 3: SCOPE OF APPLICATION
The present General Conditions govern the sale of products on the day the order is placed by the customer. They apply to all methods of placing orders offered by L'ATELIER PETITES FORMES. They may be modified by L'ATELIER PETITES FORMES at any time.
ARTICLE 4: ORDERING
4.1. Capacity to contract
All customers of L'ATELIER PETITES FORMES declare that they have the capacity to contract under the conditions described below, i.e. that they are emancipated minors or have reached the legal age of majority and that they are not protected within the meaning of article 488 of the Civil Code.
L'ATELIER PETITES FORMES reserves the right to refuse any Order from a Customer with whom there is or appears to be a dispute during the processing of an Order, in particular a payment dispute.
4.2. Acceptance of the conditions by the Customer
These conditions can be read directly on the site atelierpetitesformes.com. On request of the Customer, they can also be sent by e-mail. The fact that the Customer checks the box "I have read the general conditions of sale and I accept them" before validating his order automatically implies the express acceptance by him and without restriction or reservation of these Terms. The Customer acknowledges by this act that he/she has read and understood the present Conditions and accepts them.
4.3. Placing the order
The Customer may place an order with L'ATELIER PETITES FORMES by internet 24 hours a day, 7 days a week.
Once the selection of products has been made, and the basket validated, the Customer must :
1. Identify themselves either by entering their email address and password, which are strictly personal, or by providing all the information usually required for online registration
2. Indicate the information necessary for the delivery. This applies in particular to the exact delivery address and any accessibility restrictions of the delivery location (building, code, etc.).
Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will be dealt with in the context of a possible exchange and the guarantees mentioned below.
In all cases, the online provision of the credit card number and the final validation of the order by the Customer will be worth proof of the order and payability of the amounts for the products selected in the order. This validation is worth signature and acceptance of all operations carried out on the site atelierpetitesformes.com.
4.4 Information provided when ordering
The Customer is responsible for the accuracy and completeness of the information in his Customer account and his order to ensure its proper processing. Thus, in particular, the Customer's address and the delivery address of the order is under his entire responsibility. L'ATELIER PETITES FORMES cannot guarantee the consequences or be held responsible for additional delivery times or additional delivery costs. Any costs incurred by L'ATELIER PETITES FORMES as a result of errors in the information provided by the Customer will be charged to the Customer, in particular the costs of re-sending the order.
4.5. Confirmation of the order
An e-mail is automatically sent to the Customer to confirm the order, provided that the e-mail address indicated in the registration form is correct.
4.6. Follow-up of the order
The Customer may at any time consult the status of his order by consulting the "My account" section on the site atelierpetitesformes.com. This monitoring allows the Customer to know the status of the processing of his order, but also the status of shipment or delivery of his packages. This last delivery tracking is carried out in interface with the Internet tracking means of the carriers. L'ATELIER PETITES FORMES cannot therefore be held responsible for any unavailability or errors that may affect the information provided by its transporters. ATELIER PETITES FORMES nevertheless endeavours to make this information as clear as possible and to ensure the best possible transport with its carriers. The Customer may at any time contact L'ATELIER PETITES FORMES' customer service department in order to be informed of the status of his order.
4.7. Proof of order
The computerised registers, kept in the computer systems of L'ATELIER PETITES FORMES under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
Order forms and invoices are archived on a reliable and durable medium that can be produced as proof.
ARTICLE 5: PRODUCT INFORMATION
5.1 Product information and characteristics
In accordance with article L 111-1 of the French Consumer Code, L'ATELIER PETITES FORMES makes every effort to present the essential characteristics of the products on the technical data sheets of the products, which the Customer must take note of.
The photographs and graphics presented on the L'ATELIER PETITES FORMES website or in the emails sent by L'ATELIER PETITES FORMES are given for information purposes only. In particular, L'ATELIER PETITES FORMES cannot be held responsible for any difference in the perception of colours between the photographs or graphics presented and the Products.
The company will do its best to ensure that the photographic representation of the products on the website atelierpetitesformes.com is as accurate as possible. Nevertheless, it is possible that the perception of the Product(s) does not completely correspond to the Product(s), as the latter are handmade in the workshop.
5.2. Prices
Prices are expressed in euros. The price guaranteed to the buyer is the one displayed on the site at the time of purchase.
The price fixed at the time of purchase is firm and definitive. It does not include the participation in delivery costs, which are invoiced in addition and which will be indicated in the order confirmation.
For deliveries within the European Union, the prices take into account the VAT applicable on the day of the order. They are therefore indicated including VAT.
No other customs duties or VAT will be payable for delivery within the European Union. Any change in the applicable rate may be reflected in the selling price of the products in the catalogue.
Orders to countries outside the European Union are not subject to French VAT. The prices indicated on the site for these orders are exclusive of tax and therefore do not include VAT. However, these orders are subject to any taxes and customs duties of the country of destination.
ARTICLE 6: PAYMENT
The Customer may pay for his/her order online by credit card (Carte Bleue, Visa, Eurocard-Mastercard) using the Stripe solution. The Customer guarantees L'ATELIER PETITES FORMES that he/she has the necessary authorisations to use the method of payment chosen by him/her when validating the order form. Purchases are debited from the customer's account at the time the order is processed.
ATELIER PETITES FORMES takes all necessary steps to ensure the security and confidentiality of data transmitted online. To this end, the site uses a secure SSL (Secure Socket Layer) payment method which allows for the encryption of your bank details during their transmission over the network. You can see that the transmission is encrypted by software as soon as the padlock symbol appears in your browser. The transaction is carried out via the Stripe online payment solution, which alone has the banking information provided on the site at the time of payment.
ATELIER PETITES FORMES reserves the right to suspend all order processing and delivery in the event of refusal to authorise payment by credit card by officially accredited organisations or in the event of non-payment.
L'ATELIER PETITES FORMES reserves the right to refuse to make a delivery or to honour an order from a Customer who has not paid in full or only partially for a previous order or with whom a payment dispute is being administered.
As part of an order verification procedure designed to ensure that no one is using another person's bank details without their knowledge, the Customer may be asked to send a copy of an identity document and proof of address to L'ATELIER PETITES FORMES by e-mail. The order will only be validated after reception and verification by our services of the documents sent. If these documents are not received within 15 days of the order being placed, the order will be considered cancelled as of right.
ARTICLE 7: LIABILITY
ATELIER PETITES FORMES undertakes to describe the products sold on the website of atelierpetitesformes.com as accurately as possible.
The new products offered comply with the French legislation in force and the standards applicable in France.
L'ATELIER PETITES FORMES may not be held responsible in the event of non-compliance with the legislation of the country where the product is delivered. It is up to the Customer to check with the local authorities the possibilities of importing or using the products he/she intends to order.
Furthermore, L'ATELIER PETITES FORMES cannot be held responsible for any inconveniences or damage relating to the use of the Internet network, such as a break in service, the presence of computer viruses or external intrusions or, more generally, any case qualified as force majeure by the courts.
ARTICLE 8: DELIVERY
8.1. Delivery areas
ATELIER PETITES FORMES delivers to the following countries:
In France, Andorra and Monaco
The following European countries: Azerbaijan, Cyprus, Georgia, Kazakhstan, Albania, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Netherlands, Northern Macedonia, Poland, Portugal, Romania, Serbia, Kosovo, Slovakia, Slovenia, Spain, Sweden, Norway, Switzerland, Liechtenstein, Ukraine, Vatican.
China, Japan, Taiwan, Russia, Hong Kong, Singapore, Thailand, Canada, USA, New Zealand, India, Israel, South Korea, Vietnam, Australia.
8.2. Means of delivery in Metropolitan France
For deliveries in Metropolitan France and Overseas, the Customer has two types of delivery methods available: La Poste, with tracking (Lettre Suivie, Frequenceo or Colissimo).
- FOLLOW-UP POST
The parcel is delivered without a signature to the address chosen by the customer, directly to his mailbox. The Customer will be able to follow the routing and delivery of his/her order using the tracking number given to him/her at the time of shipment.
The indicative deadline is 48 hours.
8.3. Means of delivery outside mainland France
In Europe and abroad, delivery is made via the carrier: La Poste suivi (Delivengo or Colissimo International).
The costs incurred depend on the country of destination, the weight and the total volume of the items selected. The costs and delivery times are indicated to the Customer before the final validation of the order.
Orders to countries outside the European Union are not subject to French VAT. However, they are subject to possible taxes and customs duties in the country of destination. These costs and the related formalities are the responsibility of the customer/consignee. They are to be paid directly to the carrier at the time of delivery.
The customer is also responsible for checking the importability of the ordered products under the law of the country of delivery. We recommend that you contact the Customs Service for further information.
8.4. Packaging
The products are packaged in such a way as to comply with current transport standards and to ensure optimum protection of the products during delivery. The Customer is asked to respect these same standards when returning a product, whether for after-sales service or for a return for convenience. In the event of a product return, if we find that the product has been returned to us damaged due to packaging of insufficient quality, L'ATELIER PETITES FORMES may decide to only partially reimburse the product or refuse to reimburse it if it cannot be resold in its original condition.
8.5. Customer's responsibility
L'ATELIER PETITES FORMES reminds the Customer that it is the Customer's responsibility to inspect the package upon receipt in the presence of the delivery person and to immediately notify the carrier and L'ATELIER PETITES FORMES of any anomaly noted (shock, damaged package, delivery date not in accordance with the normal delivery service deadlines). In the event that such information is not included on the delivery slip presented to the Customer by the carrier, no claim regarding the condition of the package(s) can be accepted a posteriori by L'ATELIER PETITES FORMES.
Products are delivered to the address indicated by the Client on the order form. The Customer must verify the completeness and conformity of the information he/she provides to L'ATELIER PETITES FORMES, which cannot be held responsible for delays in delivery due to errors or disruptions attributable to the carriers (including in particular in the event of a total or partial strike of the postal services and means of transport and/or communications).
8.6. Delays in delivery due to the carrier
In the event of a delay in delivery in relation to the deadlines announced by the carriers, the Client must first contact the carrier or its distribution office in the case of the Post Office, to see if the parcel is not pending. If necessary, the Customer may contact L'ATELIER PETITES FORMES Customer Service by telephone or e-mail in order to open a dispute or investigation file to search for the package.
It happens that packages are lost by the carriers. The deadlines imposed by the carriers imply that the Customer declares the loss within 10 days following receipt of the shipping notice from L'ATELIER PETITES FORMES . Under these conditions, L'ATELIER PETITES FORMES is responsible for making the necessary claims with the carrier concerned. Once the complaint and the investigation have been carried out, it may take 3 to 4 weeks to receive a return from the carrier.
If the parcel is found, it will be immediately returned to the Customer's home. In the event that the package is not found, the Customer may request the return of the same product (within the period of availability), at the expense of L'ATELIER PETITES FORMES, or the reimbursement of the amount paid. If the product(s) ordered were no longer available at that time, L'ATELIER PETITES FORMES will reimburse the amount of the products concerned by the loss of the carrier.
8.7. Damaged parcels
The Customer must check the condition of the package in front of the carrier and make the necessary reservations on the delivery slip in the event of partial or total deterioration. In the absence of any reservations, the product is deemed to have been accepted by the Customer and may not be the subject of any dispute concerning its delivery. The Customer must inform L'ATELIER PETITES FORMES by e-mail as soon as possible, so that L'ATELIER PETITES FORMES can take the necessary measures as quickly as possible.
ARTICLE 9: TRANSFER OF RISK
The transfer of risks to the customer occurs as soon as the products are handed over by L'ATELIER PETITES FORMES to the carrier. The products travel at the customer's risk. The same applies in the case of shipment or return of products made carriage paid.
During the withdrawal period mentioned in Article 11 below, the Customer is responsible for the goods as custodian. In case of damage or destruction of the product during the custody of the customer, the latter shall suffer all consequences.
ARTICLE 10: FORCE MAJEURE
In addition to those usually accepted by the jurisprudence of the French Courts and Tribunals, the following are considered to be cases of force majeure: total or partial strikes, internal or external to the company, blocking of means of transport or supply for any reason whatsoever, governmental or legal restrictions, computer breakdowns, blocking of telecommunications, including networks and in particular the Internet.
ATELIER PETITES FORMES will do everything in its power to inform the customer of the status of the shipment, but cannot be held responsible for any delays.
ARTICLE 11: RIGHT OF WITHDRAWAL
The customer has the right to return, at his or her own expense, any products that do not suit him or her within 14 working days of delivery of the order, for exchange or reimbursement, in accordance with article L 121-16 of the French Consumer Code.
If this period expires on a Saturday, Sunday or public holiday, it shall be extended to the next working day. The returned product must be in its original condition and packaging. It must not have been used, nor have it suffered any deterioration, however slight, and it must be in a perfectly clean state.
The refund will be made by the same means of payment as that used by the Customer for the initial transaction, unless the Customer specifically requests a credit note, valid for six (6) months from its issue. The refund will be made as soon as possible and at the latest within 14 days following the effective exercise of the right of withdrawal by the Customer. This period may however be extended by L'ATELIER PETITES FORMES until L'ATELIER PETITES FORMES receives the goods returned by the Customer to the address indicated on the return form, or until L'ATELIER PETITES FORMES receives proof of shipment of the Articles by the Customer. When the fourteen (14) day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day. In accordance with article L.221-23 of the French Consumer Code, the right is exercised by returning the Article, with only the shipping costs remaining payable by the Customer.
For orders delivered in France, Customers may benefit from a prepaid return voucher in accordance with article 15 of the present Terms and Conditions, and (2) in the event of a lack of conformity of the Articles delivered in relation to the Order (in this case, the return costs will be borne by ATELIER PETITES FORMES).
The right of withdrawal shall be exercised under the same conditions from the time of the Order and before Delivery.
ATELIER PETITES FORMES suggests that the Customer return the products by registered mail or with additional insurance, guaranteeing, if necessary, compensation for the products up to their real market value in the event of spoliation or loss of the goods. In all cases, the return is at the Customer's risk. It is the Customer's responsibility to keep all proof of return. The return costs are to be borne by the customer, who is free to choose the method of shipment.
Return address :
THE SMALL FORMS WORKSHOP
Manon Barbé Alberger
Pentone 20221 Cervione
France
If the aforementioned deadlines are not met, ATELIER PETITES FORMES will not be able to reimburse the Customer.
Only items returned in their original packaging in perfect condition for resale (cotton bags, etc.) will be accepted. Consequently, returns of washed and/or worn products, as well as damaged packaging will be refused.
Cancellation may never be exercised if the Articles delivered are Articles that have been, even partially, washed, soiled, damaged or used. Likewise, these Articles returned incomplete, damaged or soiled by the Customer will not be returned or exchanged.
The Articles must also be accompanied by the order number.
The Customer shall only be liable in the event of depreciation of the Article resulting from handling other than that necessary to establish the nature, characteristics and, where applicable, the proper functioning of the Articles.
The refund in case of use of the right of withdrawal will be made by the same means of payment as the one used by the Customer for the initial transaction, unless specifically indicated by the Customer.
ARTICLE 12: GUARANTEE
The new products sold on the site atelierpetitesformes.com benefit from the legal guarantee against hidden defects provided by articles 1641 and following of the Civil Code. Any claim must be made in advance by email via the "Customer Service" section of the site.
ARTICLE 13: PERSONAL DATA
Visitors or Customers of the site atelierpetitesformes.com have at any time a right of access, modification, rectification and deletion of data concerning them in accordance with Article 34 of the law "informatique et libertés" of January 6, 1978.
When a Customer registers or places an order, or in the context of other specific operations, L'ATELIER PETITES FORMES offers Visitors or Customers the opportunity to receive its newsletters, its promotional offers, and/or to register to be informed of its exclusive sales. The Visitor or Client may at any time modify his subscription through his personal account, or through the hypertext link appearing at the bottom of the newsletters received by e-mail.
ATELIER PETITES FORMES undertakes to effectively take into account changes to subscriptions and unsubscriptions to commercial e-mails sent by it as soon as possible, depending on the processing required.
ATELIER PETITES FORMES may also offer its Visitors or Customers the possibility of receiving promotional offers from its partners. For commercial purposes, ATELIER PETITES FORMES may transmit the identity and contact details of its Users or Customers to commercial partners, only insofar as they have accepted the disclosure of their personal data. Users and Customers may modify their choices at any time on the ATELIER PETITES FORMES website.
ATELIER PETITES FORMES uses data collection systems such as cookies. A cookie is a computer file stored on the hard disk of the user's computer. Cookies make it possible to indicate a previous visit by the user to the site and to link the user to his or her personal data left on the site, particularly in the context of identifying the order basket.
ATELIER PETITES FORMES informs its Clients that the processing of this nominative and/or personal information has been declared to the CNIL under the number 1309937 of 31 July 2008.
ARTICLE 14: INTELLECTUAL PROPERTY
All content (texts, comments, works, illustrations, images, videos, graphics, sound, etc., including the underlying technologies used) displayed on this site is reserved under copyright law and intellectual property law for the entire world. In this respect and in accordance with the provisions of the Intellectual Property Code, only use for private purposes is authorised, subject to different or even more restrictive provisions of the Intellectual Property Code. Any other use constitutes an infringement and is punishable under the Intellectual Property Code unless prior authorisation is obtained from ATELIER PETITES FORMES. Any reproduction, in whole or in part, of the ATELIER PETITES FORMES catalogue is strictly forbidden. Any person with an Internet site wishing to place a simple link on their site referring directly to the atelierpetitesformes.com site must request authorisation from ATELIER PETITES FORMES. An authorisation given by the ATELIER PETITES FORMES shall in no case constitute an implicit affiliation agreement and shall in no case be given on a definitive basis. On simple request from ATELIER PETITES FORMES, this link must be removed.
ARTICLE 15: COMPLETENESS OF THE CONDITIONS
A change in legislation, regulations or a court decision rendering one or more clauses of these general terms and conditions null and void shall not affect the validity of these general terms and conditions.
Such a change or finding shall in no way allow the customer to disregard these general conditions of sale. If a condition is not explicitly mentioned, it will be considered as governed by the practices in force in the distance selling sector whose companies are based in France.
ARTICLE 16: APPLICABLE LAW
The present general conditions of sale are governed by French law. In case of dispute, only the French courts will be competent. In case of difficulty or complaint, the customer may contact Manon Barbé Alberger, creator of the ATELIER PETITES FORMES, to find an amicable solution.